Returns & Refunds

At Zecent Fragrances, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and exchange process.

Returns & Refunds
Customers may request a return within 7 days of receiving their order.To initiate a return, please contact us via WhatsApp and register your complaint with the necessary details.Once your return request is approved, you will be asked to send the product back to us.After we receive and inspect the returned parcel, your refund will be processed within 2–3 business days.We offer a 100% refund on eligible returned products.

Return Shipping Costs
For standard returns, the customer is responsible for the shipping charges incurred when sending the product back to us.